How long does delivery take?
11–17 business days from our partner warehouse in China: 3–5 to prepare, 8–12 in transit.
What's the latest I can order for same-day processing?
6:00 PM MT, Monday to Friday.
How much does shipping cost?
$7.95 per order, free once your order is $60 or more after discounts.
Will I owe customs or sales tax?
No. Duties are included in the price, and checkout adds no sales tax.
Which places do you deliver to?
The 48 contiguous states and Washington, D.C., P.O. Boxes included (via USPS). Not Alaska, Hawaii, US territories or APO/FPO/DPO.
What if it doesn't fit?
Return it within 30 days of delivery, unworn and unwashed with tags and the original packaging. The label is free.
When will I get my money back?
5–7 business days after the return reaches our warehouse, plus 3–10 business days for your bank.
Can I cancel my order?
Yes, within 24 hours — email support@nexeloraz.com.
Do you send text messages?
Never. We only email, and only if you've signed up.