Refund policy

Changed your mind, or it just isn't right? You can return within 30 days of the delivery date. We pay for the return label.

Step by step

• Email support@nexeloraz.com with your order number and the dress you're returning.
• Look for our reply with a prepaid label — it arrives within 24 hours.
• Hand the parcel to the carrier on the label.

Please use our label so the return can be matched to your order.

Condition

Unworn and unwashed, with tags attached and the original packaging, including any sash, belt or detachable strap. We never charge a restocking fee.

Arrived damaged or wrong?

Email a picture of the dress and its label. We'll make it right with a replacement or a refund, and the return is free.

Exchanges

Let us know the size or color you'd prefer. If it's available we'll send it; if not, we'll refund you.

Your refund

Once our returns warehouse has your parcel, we issue the refund within 5–7 business days, to the original payment method. Banks and card issuers may take another 3–10 business days. The $7.95 shipping charge isn't refunded when a return is a change of mind.

Cancellations

Email us within 24 hours of placing your order to cancel it.

Returns warehouse: 4850 Sugarloaf Pkwy, Lawrenceville, GA 30044, United States. This site accepts only parcels bearing a nexeloraz return label; it isn't a shop and doesn't take walk-ins.